Terms & Conditions
Returns & RefundsPurchases from thehappyemployee.com.au may be returned in the event the product is faulty or damaged in accordance with Australian Consumer Law. The refund will be made to the original form of payment, and cannot be amended. The customer will have the option of a replacement or refund of the faulty or damaged products, less postage.
Missing, damaged or defective products must be reported within 30 days of delivery to the thehappyemployee.com.au email support team, including a photo and description of the issue. These products will be replaced at no additional cost.
We do not do exchanges or refunds for change of mind.
For more information or to report an issue please email email@example.com
Payments & income duties or taxesYour order will be charged in the currency displayed on the website. We currently support AUD. The order amount will be deducted from the provided Credit Card immediately at purchase.
The Happy Employee is not responsible for any additional fees or charges applied by your financial institution for currency conversion fees. If you are purchasing from us in a foreign currency to your own, the final cart total may not reflect the total charged to your account, which will be due to currency conversion fees and charges imposed by your financial institution. The Happy Employee recommends speaking with your financial institution regarding their applicable fees and conversion rates prior to placing your order if you are purchasing in a foreign currency.
It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed. For more information on taxes, duties and customs regulations please contact your local customs office directly.
Order ProcessingOrders are typically processed within 1-2 business days (not including holidays or weekends), however, during periods of peak sales or promotion, processing can take up to 5 business days.
ShippingVarious shipping options are available including standard & express.
If a product is returned to The Happy Employee, or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery.
If a product is returned to The Happy Employee and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.
Australian ShippingStandard shipping in Australia will take 2 - 8 business days.
Express shipping in Australia will take 1 - 5 business days depending on region.
Standard international shipping will take 10 – 18 business days depending on region and customs clearance. Please note due to COVID-19 some locations have been taking longer that expected.
International Orders / Customs
Any order that is shipped outside Australia is subject to the local area import laws, which may attract customs fees, taxies, duties and the like. The Happy Employee recommends all international customers contact the relevant country import office to discuss the relevant fees and timing, prior to placing your order. Any fees or charges that are applicable to such import into the country are the responsibility of the customer, and are not included in your purchase. If the customer refuses the delivery due to customs fees or charges, and the product is returned to The Happy Employee, only the product will be refunded, shipping costs are non-refundable.