shipping & returns

Our standard shipping terms apply, please read below for details. 

returns & exchanges

Please choose carefully as we are unable to offer refunds on items due to change of mind. We offer an exchange or online credit for all change of mind purchases so long as,

The item is please returned within 14 days of purchase 
The item is in original condition
The item is not damaged, used or altered

Please note, The Happy Employee cannot cover postage costs for change of mind items. Email us at hello@thehappyemployee.com.au   to organise your exchange.

Unfortunately, we do not return sale items unless deemed faulty. 

We apologise if an item arrives damaged, please email us at hello@thehappyemployee.com.au and we will organise a replacement, credit or refund.

order processing

Orders are typically processed within 1-2 business days (not including holidays or weekends), however, during periods of peak sales or promotion, processing can take up to 5 business days.

shipping

Various shipping options are available including standard & express. 

If a product is returned to The Happy Employee, or not received due to customer error including incorrect postage details, refused deliveries or similar are to be rectified at the customers expense. This includes an additional fee for re-delivery. 

If a product is returned to The Happy Employee and the customer does not wish to pay for re-delivery, the product cost will be refunded not inclusive of any postage fees.

australia

Standard shipping in Australia will take 2 - 8 business days. 

Express shipping in Australia will take 1 - 5 business days depending on region.

The Happy Employee offers trackable delivery throughout Australia using Australia Post.. A tracking number will be sent to the email entered at checkout. Please check junk mail folders if the email hasn’t arrived within the estimated business days

Delivery time frames are just an indication and The Happy Employee will not be held accountable for longer delivery times or courier delays. Cancellations will not be accepted due to a delivery being late. Please note, this is the estimated time you should allow for your order to be sent from the time it is placed. You will need to allow additional time on top of these estimates for your order to be couriered to your address. 

A copy of your receipt will be provided via email, please contact us if you would need a hard copy attached to your order.

international

Standard international shipping will take 10 – 18 business days depending on region and customs clearance. Please note due to COVID-19 some locations have been taking longer that expected.

customs

Any order that is shipped outside Australia is subject to the local area import laws, which may attract customs fees, taxies, duties and the like. The Happy Employee recommends all international customers contact the relevant country import office to discuss the relevant fees and timing, prior to placing your order. Any fees or charges that are applicable to such import into the country are the responsibility of the customer, and are not included in your purchase. If the customer refuses the delivery due to customs fees or charges, and the product is returned to The Happy Employee, only the product will be refunded, shipping costs are non-refundable.

lost parcels

Unfortunately, The Happy Employee cannot be held responsible for the delivery services of Australia Post, or any other courier service. Any items missing/stolen or undelivered due to incorrect information cannot be replaced by The Happy Employee. If this is the case, please contact Australia Post immediately. Otherwise, please contact us and we can discuss your options.